For routine issues/pre-bookable appointment requests with a Doctor or Advanced Nurse Practitioner: 

You can submit a health form for routine, new or ongoing issues via our Digital Front Door.  Your health form will be triaged by a Doctor and you will receive either a response or an appointment booking link within 24 hours (excluding weekends or bank holidays). 

For any patients who are unable to complete the form or do not have access to the internet, please call us and our reception team can complete on your behalf. 

You can directly book routine cervical smear appointments, blood tests and physiotherapy via our Digital Front Door.

For urgent, same day appointment requests:

Contact the practice by phone on 01244 382238 if you would like to request a same day appointment for an urgent issue. 

General Practitioner or Advanced Nurse Practitioner: Our clinics accomodate a mixture of on the day urgent appointments and routine pre-bookable availability. By submitting a health form for routine appointment requests, you will receive a booking link which will allow you to book up to 4 weeks in advance with a General Practitioner or Advanced Nurse Practitioner. 

All other clinicians (including nurse, healthcare assistant, physiotherapist, pharmacist) - Appointments are prebookable up to 8 weeks in advance. We would recommend calling after 9am if you are looking to schedule a routine appointment with one of these clinicians or using our Digital Front Door to book directly for either a blood test, cervical smear or physiotherapy: Digital Front Door Services

Appointment Times: Across our clinicians, morning clinics range from 8:30am until noon. Our afternoon clinics begin from 1pm until close. We have a variety of appointment times available and will always work with you to schedule the most convenient for you. 

Extended Access: Outside of our usual opening hours, we also offer an extended appointment service on Thursday evenings with routine appointments available with a GP between 18:30 - 21:30, and on weekends at an alternate location. 

Home Visits: If you are housebound and unable to attend the practice for an appointment, please telephone the practice before 10:30am (where possible) to request a doctor to visit you at home. Not all requests will result in a home visit, the doctor may call the patient to discuss the problem and an alternate to a home visit may be agreed.

Please ensure that if you no longer require your appointment, that you inform us as soon as possible. You can cancel your appointment by phoning the practice, via the NHS App/Patient Access or by clicking the link that you will recieve in your appointment reminder that is sent to you 48 hours before. 

We monitor our appointments and frequent excessive 'Did Not Attend' can lead to a breakdown in the relationship between the Practice and patient and may result in removal from our list.

Please help us to ensure we are maximising our appointment availability. By cancelling your appointment that is no longer required, this allows us to offer it to another patient who needs it. 

Upton Village Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. The safety of everyone is of paramount importance. 

If you would like to have a chaperone during any appointment, please inform our receptionist at time of booking or your clinician. We will always endeavour to provide this.

If you require an interpreter to attend with you when you see your Doctor or to translate via the phone, please notify us at the time of scheduling your appointment so we can ensure this is arranged.