Blood test appointments are currently available to book via Patient Access following the link above. 

Not a Patient Access user? Please click here for further information - Patient Access

Telephone Appointments System

The phone lines open at 8am each weekday morning.

When you call the surgery on 01244 382238 you will be presented with the following options:

  1. Appointments (open 8am until 6.30pm)
  2. Prescription queries (open 10am until 12pm)
  3. Results (after 2pm Monday to Friday)
  4. Referrals (open 10:30am - 12:30pm) 

For appointments with our Nursing Team including Practice Nurses and HealthCare Assistants, appointments are prebookable up to six weeks. 

For appointments with our Advanced Nurse Practitioner, appointments are released daily at 8am for on the day appointments and pre-bookable up to two weeks in advance. 

For appointments with a GP, appointments are released daily at 8am for on the day appointments and prebookable for up to two weeks in advance.

Only a small proportion of prebookable appointments for GP + ANP are released to help manage on the day capacity.

For further information on additional services available at the practice, please click here to view our services: Upton Village Surgery Services

Extended Access Service

We can now offer all patients the opportunity to book a routine appointment at various venues outside of the usual GP practice opening hours. 

Upton Village Surgery offer an Extended Service on Thursday evenings from 18:30 -21:30. The practice will be closed other than to see pre-booked appointments. Appointments are also available on weekends at an alternate location. 

Appointments can be pre-booked with either a GP, Practice Nurse, Health Care Assistant or Clinical Pharmacist. 

Please call the practice to enquire.


Phlebotomy Appointments / Home Visit requests

We offer Phlebotomoy clinics Monday - Friday . The appointments are bookable up to 6 weeks in advance by calling 01244 382238.

The Phlebotomy department at the Countess of Chester is now a pre - bookable service only. Please click here if you would like to book an appointment for the Countess.


If you are housebound or too ill to attend the surgery, please telephone 01244 382238 before 10.30am (if possible) to request a home visit. The Patient Services Member will ask the nature of the problem so that the doctors can visit the most urgent cases first. Not all requests will result in a home visit by the doctor. The doctor may phone the patient to discuss the problem and an alternative to a home visit may be agreed. It may sometimes be to the patients benefit if they can attend the surgery as they will then be seen more rapidly.

NHS 111

NHS 111 Urgent Care Services: Call 111 if you need medical help fast, but it’s not life-threatening. For example: If you think you need to go to hospital; don’t know who to call for medical help; don’t have a GP to call; need medical advice or reassurance about what to do next. NHS 111 is open 24 hours a day, 365 days a year.

Chaperone Policy

Upton Village Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. The safety of everyone is of paramount importance. All staff are aware of this policy and have received appropriate training. Whenever appropriate all male doctors practising at Upton Village Surgery will be accompanied by a Practice nurse as chaperone.


If you require an interpreter to attend with you when you see your Doctor, please notify the Patient Services Team and we will arrange this for you.

Cancel an Appointment

It is important that you inform the patient services team if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.