The practice will be closed today (19/03/2024) from 1pm for staff training/development. The practice will reopen tomorrow at 8am. If you require medical assistance during this time, please call 111, or 999, if an emergency.

We regret to inform you that during February 64 appointments were not attended. We ask that all patients read the attached letter (click link) to see how you can help to reduce this figure - Missed Appointment Notice to Patients

If you have recently found out you are pregnant, you can self-refer direct to the maternity team at the Countess to arrange your midwife care. Please scan the QR code below.

Please be aware that the practice is closed from 1pm today (14/2/24) due to staff development/training. We will reopen tomorrow at 8am. There will still be access to the pharmacy during this time. 

If you require urgent assistance during the time we are closed, please call 111 or 999, if it is an emergency.

We are experiencing issues with our call-back feature this morning and are unable to offer this. Our Patient Services team are working hard to answer all incoming calls as quick as possible. We apologise for any inconvenience and we will post a further update once this has been resolved.

The practice will be closed tomorrow (15th November 2023) from 1:30pm. The practice will not reopen until the next working day, 16th November 2023. 

If you require medical assistance during the time we are closed, please call 111, or 999 if urgent. 

Please click link below to access October edition of your Practice Newsletter (this will open in new tab). 

Practice Newsletter October 2023

Please click here to view Chester East PCN Health and Wellbeing Strategy. 

Please note the opening times for our referral queries  line has changed. The revised opening times are below.

When you call the surgery on 01244 382238 you will be presented with the following options:
1. Appointments / General Enquiries (open 8 until 6.30)
2. Prescription queries (open 10 until 12)
3. Results (after 2pm Monday to Friday)
4. Referral queries (open 10:30 - 12:30)

We have made the decision to remove Solicitor and Insurance Report Queries line. Please press extension 1 if your call is in relation to this. 

📢 As of today, 2nd May 2023, our hours of contacting us via reception front-desk are changing to help manage the various streams of incoming contact into the practice from patients during peak hours.

Our reception area/front door will now open from 8:15am - 6:30pm. Please do not come down to the practice any earlier than 8:15am as a receptionist will not be there to open up and help until this time.

Our phone lines are not affected and will still be open from 8am until 6:30pm.

Thank you.

Please click here to view October 2022 patient survey results!

This week marks bowel cancer screening awareness week. Please do not delay if you receive a testing kit. Further information on bowel screening can be found here: Bowel cancer screening - NHS (www.nhs.uk)

Children's mental health week is 6th - 12th February. Free, confidential, anonymous support can be accessed through online service Kooth for all children instantly. More information can be found by visiting their website: Home - Kooth 

We are very pleased to update you that after months of enquiries with various companies to source a suitable electrician, the outside light (which lights up the path/car park) has now been fixed.

We are aware of issues with our call-back facility. This has been reported and a fix is being worked on with high priority. If you have not received a call back within half an hour of requesting this, please call the surgery again. We apologize for any inconvenience this causes whilst we wait for this to be fixed.

Please click link to view opening times for local pharmacies in the Chester and Ellesmere Port area - Pharmacy Opening Times - Chester and Ellesmere Port

We wish all our patients a merry Christmas and a Happy New Year. 

We are currently recruiting for x2 Patient Services Assistant to join our friendly team. Please click the link for further details on the role: 

https://uk.indeed.com/viewjob?cmp=Upton-Village-Surgery&t=Patient Service Assistant&jk=cb1aa03022e27507&q=patient services&vjs=3

We understand that a main cause of complaint at many GP Practices is difficulty getting through on the phone, particularly during peak times such as 8am in the morning. As a result of our patient’s feedback, Upton Village Surgery is pleased to announce our investment in a new cloud-based telephone system. We are confident that this new system will offer greater flexibility in how we handle incoming calls at the practice. The new system also enables a call back feature. If the receptionist is on another call when you ring and unable to answer instantly, rather than having to redial or wait in a queue, you will have the option to receive a call back which holds your place and will call you back as soon as the receptionist is available. 

We hope you notice a great difference and benefit with our new telephone system which went live on Monday 12th December 2022. 

When you call the surgery on 01244 382238 you will be presented with the following options:

1. Appointments / General Enquiries (open 8am until 6.30pm)
2. Prescription queries (open 10am until 12pm)
3. Results (after 2pm Monday to Friday)
4. Insurance and Solicitor reports (open 1pm-3pm)
5. Referral queries (open 1pm-3pm) 

If your enquiry is non-urgent and relating to one of the above but outside the operating times, we ask that you please call back within the specified hours. 

Further to our post below on the 22nd of September 2022 advising the launch of medical record viewer, we regret to inform you that the launch for this service has been postponed. The practice is closely monitoring this and we hope this service will be available to our patients early on in the New Year. We will communicate via our website and facebook page when this service has launced. We apologise for any inconvenience this causes. 

From the 12th December until the 30th of December 2022, all practice appointments with the GP will be book on the day only. By making our appointments bookable on the day only for this period, it ensures we have plenty of availability for appointments during the Christmas and New Year period. 

In conjunction with our PCN practices, you can now book an appointment from 6:30pm - 8:00pm Monday - Friday* and Saturdays 9:00am - 5:00pm. Please call the practice during our opening hours to book an appointment. 

*Our practice currently offers additional appointments between 6:30pm - 8:00pm every Thursday. Appointments are available with the GP, Health Care Assistant and Nurse. 

Please note you may be required to attend an alternative practice for your appointment. Appointments are also available Friday 6:30pm - 8:00pm & Saturday 9:00am - 5:00pm at a local location. 

A text message recently went out on Monday 10th October to all our patients, asking for a short survey to be completed on your experience with the practice and asking fo suggestions on improving the service we provide. The results of this survey are being managed by our Patient Participation Group. 

From the 1st of November, patients will have access to their medical records through the NHS/patient access app. If you already have patient access, you do not need to request anything from the practice and this will automatically be available to you via the app from the 1st. If you would like to register for Patient Access, please enquire with our reception team. 

You will not be able to see any information that pre-dates the 1st of November apart from allergies + medications. Hospital letters, test results, consultations will only be viewable for anything added to your record after the 1st of November and then so on. 

The information available to you on your patient access app is your responsibility to keep safe. Please ensure passwords to the app are kept protected and if you choose to print any information off that the information is kept in a safe, secure place. 

We are pleased to announce we are now booking appointments for our 2022 flu clinics! Our first clinic is Saturday 24th September with further dates available after that. We are currently booking for over 65s only.  

Please call the practice today on 01244 382238 to book your appointment today. 

FLU VACCINATION  AUTUMN 22/23 

We are aware that Patients have been contaced by local Pharamcies to book their Flu Vaccination. Here at Upton Village Surgery, we offer the Flu Jab from early September 2022 - if you would like to add your name to our waiting list - please contact the Surgery after 2pm Monday to Friday (Option 1) 

We have not been informed if we are administaring the Covid Booster at the same time. We will provide an update as soon as we can.