Practice News

14th Jun

Advance Notice

Important Notice - On Tuesday 18th, 19th, 20th and 21st June there will be some noise disruption if you are attending the Practice or Pharmacy. We are having work done to the roof which we anticipate to take 4 days. There will be scaffolding around areas of the practice but this will not obstruct any patient paths.
We thank you for your patience during this time
8th May

COVID Spring Booster

Invites have been sent out to all our patients eligible for the Spring COVID Booster. Please give the practice a call if you would like to book an appointment. 

You can find a list of the eligibility criteria by clicking here: Who’s eligible for the 2024 COVID-19 vaccine, or ‘Spring Booster’? – UK Health Security Agency (

19th Mar

Practice Training Afternoon

The practice will be closed today (19/03/2024) from 1pm for staff training/development. The practice will reopen tomorrow at 8am. If you require medical assistance during this time, please call 111, or 999, if an emergency.

12th Mar

Missed Appointments

We regret to inform you that during February 64 appointments were not attended. We ask that all patients read the attached letter (click link) to see how you can help to reduce this figure - Missed Appointment Notice to Patients

21st Feb

Self-Referral for Maternity Care

If you have recently found out you are pregnant, you can self-refer direct to the maternity team at the Countess to arrange your midwife care. Please scan the QR code below.

14th Feb

Staff Training

Please be aware that the practice is closed from 1pm today (14/2/24) due to staff development/training. We will reopen tomorrow at 8am. There will still be access to the pharmacy during this time. 

If you require urgent assistance during the time we are closed, please call 111 or 999, if it is an emergency.

8th Jan

Call Back Issue

We are experiencing issues with our call-back feature this morning and are unable to offer this. Our Patient Services team are working hard to answer all incoming calls as quick as possible. We apologise for any inconvenience and we will post a further update once this has been resolved.

opening hours xmas
14th Dec 2023

Christmas and New Year Opening Hours

14th Nov 2023

Practice Training Afternoon

The practice will be closed tomorrow (15th November 2023) from 1:30pm. The practice will not reopen until the next working day, 16th November 2023. 

If you require medical assistance during the time we are closed, please call 111, or 999 if urgent. 

1st Nov 2023

October Practice Newsletter

Please click link below to access October edition of your Practice Newsletter (this will open in new tab). 

Practice Newsletter October 2023

12th Sep 2023

Flu + COVID Appointments

We are now taking bookings for flu + COVID vaccine. We have clinics available on 30th September and 7th October for over 65s. A text message has been sent out to this cohort this morning with a self-book link. Alternatively, you can call the practice to book.
If you are under 65 and fall into the eligibility criteria for COVID or flu, please call the practice.
25th Aug 2023

65 and over appointment booking

We are now taking bookings for our first flu clinic on Saturday 30th September. This clinic is for 65 and over patients only (more clinics for other eligible groups will be announced shortly).
If you are age 65 and over, please use NHS app or Patient Access to book into an available appointment slot on 30th September.
If you book in and are under 65, your appointment will be cancelled.
23rd Jun 2023

Chester East PCN - Health and Wellbeing Strategy

Please click here to view Chester East PCN Health and Wellbeing Strategy. 


16th Jun 2023

Updated phone line options

Please note the opening times for our referral queries  line has changed. The revised opening times are below.

When you call the surgery on 01244 382238 you will be presented with the following options:
1. Appointments / General Enquiries (open 8 until 6.30)
2. Prescription queries (open 10 until 12)
3. Results (after 2pm Monday to Friday)
4. Referral queries (open 10:30 - 12:30)

We have made the decision to remove Solicitor and Insurance Report Queries line. Please press extension 1 if your call is in relation to this. 

2nd May 2023

Practice Update

📢 As of today, 2nd May 2023, our hours of contacting us via reception front-desk are changing to help manage the various streams of incoming contact into the practice from patients during peak hours.

Our reception area/front door will now open from 8:15am - 6:30pm. Please do not come down to the practice any earlier than 8:15am as a receptionist will not be there to open up and help until this time.

Our phone lines are not affected and will still be open from 8am until 6:30pm.

Thank you.

3rd Mar 2023

📢 Patient Survey results are in!

bowel cancer
24th Feb 2023

Bowel cancer screening awareness

This week marks bowel cancer screening awareness week. Please do not delay if you receive a testing kit. Further information on bowel screening can be found here: Bowel cancer screening - NHS (

3rd Feb 2023

Children's mental health week

Children's mental health week is 6th - 12th February. Free, confidential, anonymous support can be accessed through online service Kooth for all children instantly. More information can be found by visiting their website: Home - Kooth 

17th Jan 2023

Outdoor light

We are very pleased to update you that after months of enquiries with various companies to source a suitable electrician, the outside light (which lights up the path/car park) has now been fixed.

23rd Dec 2022

Telephone system - call back feature

We are aware of issues with our call-back facility. This has been reported and a fix is being worked on with high priority. If you have not received a call back within half an hour of requesting this, please call the surgery again. We apologize for any inconvenience this causes whilst we wait for this to be fixed.

22nd Dec 2022

Pharmacy Christmas and New Year opening hours

Please click link to view opening times for local pharmacies in the Chester and Ellesmere Port area - Pharmacy Opening Times - Chester and Ellesmere Port

We wish all our patients a merry Christmas and a Happy New Year. 

13th Dec 2022

Job Vacancy

We are currently recruiting for x2 Patient Services Assistant to join our friendly team. Please click the link for further details on the role: Service Assistant&jk=cb1aa03022e27507&q=patient services&vjs=3

12th Dec 2022

You asked, we listened!

We understand that a main cause of complaint at many GP Practices is difficulty getting through on the phone, particularly during peak times such as 8am in the morning. As a result of our patient’s feedback, Upton Village Surgery is pleased to announce our investment in a new cloud-based telephone system. We are confident that this new system will offer greater flexibility in how we handle incoming calls at the practice. The new system also enables a call back feature. If the receptionist is on another call when you ring and unable to answer instantly, rather than having to redial or wait in a queue, you will have the option to receive a call back which holds your place and will call you back as soon as the receptionist is available. 

We hope you notice a great difference and benefit with our new telephone system which went live on Monday 12th December 2022. 

When you call the surgery on 01244 382238 you will be presented with the following options:

  1. Appointments / General Enquiries (open 8am until 6.30pm)
  2. Prescription queries (open 10am until 12pm)
  3. Results (after 2pm Monday to Friday)
  4. Insurance and Solicitor reports (open 1pm-3pm)
  5. Referral queries (open 1pm-3pm) 

If your enquiry is non-urgent and relating to one of the above but outside the operating times, we ask that you please call back within the specified hours. 

8th Dec 2022

*IMPORTANT* Medical Record Viewer - Delay

Further to our post below on the 22nd of September 2022 advising the launch of medical record viewer, we regret to inform you that the launch for this service has been postponed. The practice is closely monitoring this and we hope this service will be available to our patients early on in the New Year. We will communicate via our website and facebook page when this service has launced. We apologise for any inconvenience this causes. 

28th Nov 2022

Practice Appointments

From the 12th December until the 30th of December 2022, all practice appointments with the GP will be book on the day only. By making our appointments bookable on the day only for this period, it ensures we have plenty of availability for appointments during the Christmas and New Year period. 


17th Nov 2022

Enhanced Access

In conjunction with our PCN practices, you can now book an appointment from 6:30pm - 8:00pm Monday - Friday* and Saturdays 9:00am - 5:00pm. Please call the practice during our opening hours to book an appointment. 

*Our practice currently offers additional appointments between 6:30pm - 8:00pm every Thursday. Appointments are available with the GP, Health Care Assistant and Nurse. 

Please note you may be required to attend an alternative practice for your appointment. Appointments are also available Friday 6:30pm - 8:00pm & Saturday 9:00am - 5:00pm at a local location. 

18th Oct 2022

Survey text

A text message recently went out on Monday 10th October to all our patients, asking for a short survey to be completed on your experience with the practice and asking fo suggestions on improving the service we provide. The results of this survey are being managed by our Patient Participation Group. 

22nd Sep 2022

Patient Access - Medical record viewer

From the 1st of November, patients will have access to their medical records through the NHS/patient access app. If you already have patient access, you do not need to request anything from the practice and this will automatically be available to you via the app from the 1st. If you would like to register for Patient Access, please enquire with our reception team. 

You will not be able to see any information that pre-dates the 1st of November apart from allergies + medications. Hospital letters, test results, consultations will only be viewable for anything added to your record after the 1st of November and then so on. 

The information available to you on your patient access app is your responsibility to keep safe. Please ensure passwords to the app are kept protected and if you choose to print any information off that the information is kept in a safe, secure place. 


6th Sep 2022

Flu Vaccination appointments are now bookable!

We are pleased to announce we are now booking appointments for our 2022 flu clinics! Our first clinic is Saturday 24th September with further dates available after that. We are currently booking for over 65s only.  

Please call the practice today on 01244 382238 to book your appointment today. 

2nd Sep 2022

Flu Vaccinations


We are aware that Patients have been contaced by local Pharamcies to book their Flu Vaccination. Here at Upton Village Surgery, we offer the Flu Jab from early September 2022 - if you would like to add your name to our waiting list - please contact the Surgery after 2pm Monday to Friday (Option 1) 

We have not been informed if we are administaring the Covid Booster at the same time. We will provide an update as soon as we can.